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Frequently Asked Questions

 Our frequently asked questions are answered below. If you have questions that are not answered, please do not hesitate to get in touch with us for more information.

  • What's the difference between a general Psychologist and a Clinical Psychologist?
    The primary difference between psychologists and clinical psychologists is their educational background, training, and scope of practice. Educational Background and Training Psychologists: General psychologists typically complete a four-year undergraduate degree in psychology followed by additional training, including a two-year internship or a one-year master's degree plus one year of supervised practice. This training equips them to work in various settings such as mental health, education, and public policy, and they can assess, diagnose, and treat a wide range of psychological issues. Clinical Psychologists: Clinical psychologists undergo more specialised training. After completing the same foundational education as general psychologists, they pursue a master's or doctorate in clinical psychology, which includes extensive training in assessing, diagnosing, and treating mental health disorders. This is followed by a two-year registrar program involving supervised practice and professional development. Scope of Practice Psychologists: General psychologists have a broad scope of practice and can work in diverse fields such as mental health, education, and organisational settings. They can handle a variety of psychological issues but do not specialise in severe mental health conditions. Clinical Psychologists: Clinical psychologists focus specifically on mental health conditions, including severe and complex disorders. They are trained to provide in-depth psychological assessments and treatments for a variety of mental health issues, from mild to severe. Their practice often involves working with psychiatric patients and conducting research to develop evidence-based therapies. While both general and clinical psychologists are trained to provide high-quality care, the choice between them should be based on the individual's specific mental health needs. Clinical psychologists are more suited for treating severe and complex mental health conditions, whereas general psychologists offer a broader range of services across various settings.
  • Do you accept Mental Health Care Plans?
    Yes, we accept Mental Health Care Plans from your GP.
  • Can I get a Medicare rebate, and how much?
    With a valid referral and mental health care plan from your GP, you can get a Medicare Rebate of $141.85.
  • Do I need a GP referral and MHCP before booking an appointment?
    No, you do not need a GP referral or Mental Health Care Plan (MHCP) to book an appointment. However, if you would like to receive Medicare rebates, you will need a GP referral and MHCP dated before or on the day of your initial appointment.
  • How do I arrange a referral and MHCP?
    Book an appointment with your GP requesting a MHCP Request for your GP to have your referral and MHCP emailed/faxed to the admin team prior to your appointment. Alternatively, you may send this yourself to the admin team. After 6 sessions, you must return to your GP to request a MHCP Review to claim an additional 4 Medicare rebates. Request for your GP to send this to the admin team, or alternatively you may send it yourself. A maximum of 10 sessions can be claimed within a calendar year
  • What therapy approaches do you use?
    We use a variety of therapeutic approaches, including Intensive Short Term Dynamic Psychotherapy (ISTDP), Cognitive Behaviour Therapy (CBT), Acceptance and Commitment Therapy (ACT), Dialectical Behavioural Therapy (DBT), Exposure Therapy, and Mindfulness.
  • Do you work with people under the age of 18?
    Yes, our therapists work with young people aged 14 years old and above.
  • What happens after I book my first appointment?
    After booking an appointment, we will send you documents to complete online before your initial appointment, including consent and intake forms. Your initial appointment will involve collaborating with your psychologist to develop a shared understanding of what difficulties brought you to therapy, what emotional problems you would like help with, and clarifying goals for what you'd like to change in your life. Your psychologist will then work with you to bring about change and support you to reach your goals through therapeutic techniques that suit your needs.
  • How long does therapy take?
    Standard therapy sessions are 50-minutes in duration. Some psychologists may offer 70 - 90+ minute sessions if appropriate. The length of how long someone remains in therapy is different for everyone. While Medicare subsidises a maximum of 10 sessions per year, this is not always indicative of how long people need therapy. The length of therapy is tailored to suit you and your needs.

Ready to book an appointment?

If you're considering therapy, we invite you to reach out. We know that opening up takes courage, and we're here to welcome you with warmth and understanding. Your well-being is our priority. Let's work together to help you create the change you wish to see.


Do you have questions? Are you not sure we’re right for you? Book a free 15-minute Discovery Call with us, and we can chat and answer your questions.

Ready to book? Fill out the booking form and we will get back to you within 1-2 business days.

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