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Frequently Asked Questions

Do I need a GP referral and MHCP before booking an appointment? 

No, you do not need a GP referral or Mental Health Care Plan (MHCP) to book an appointment. However, if you would like to receive Medicare rebates, you will need a GP referral and MHCP dated before or on the day of your initial appointment. 

How do I arrange a referral and MHCP? 

  1. Book an appointment with your GP requesting a MHCP 

  2. Request for your GP to have your referral and MHCP emailed/faxed to the admin team prior to your appointment. Alternatively, you may send this yourself to the admin team. 

  3. After 6 sessions, you must return to your GP to request a MHCP Review to claim an additional 4 Medicare rebates. Request for your GP to send this to the admin team, or alternatively you may send it yourself. 

  4. A maximum of 10 sessions can be claimed within a calendar year

How long does therapy take?

Standard therapy sessions are 50-minutes in duration. Some psychologists may offer 70 - 90+ minute sessions if appropriate. The length of how long someone remains in therapy is different for everyone. While Medicare subsidises a maximum of 10 sessions per year, this is not always indicative of how long people need therapy. The length of therapy is tailored to suit you and your needs. 

What happens after I book my first appointment?

After booking an appointment, we will send you documents to complete online before your initial appointment, including consent and intake forms. Your initial appointment will involve collaborating with your psychologist to develop a shared understanding of what difficulties brought you to therapy, what emotional problems you would like help with, and clarifying goals for what you'd like to change in your life. Your psychologist will then work with you to bring about change and support you to reach your goals through therapeutic techniques that suit your needs. 

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